Auto-Coverage replacing Manual or AI Translations

There are cases where translations made with the Manual Translation Tool or AI translation are replaced by the Auto-Coverage feature. We can verify if this is the case by following these steps:

1. Confirm that Auto-Coverage is enabled for the language. In the app, go to Markets, select the language, then open More Actions to check its Auto-Coverage setting. Auto-Coverage is available only on paid plans.
2. Find the text in the Manual Translation Tool and check that your translation (manual or AI) is saved there, then compare it with what appears on the storefront.
3. If the translated text changes to a different version after the page finishes loading, it indicates that the Auto-Coverage translation has replaced the original translation.

---

Example

In this example, the product title’s original (base) text is Green Shirt. For German shoppers, the merchant translated it to a more descriptive title: Grünes Baumwoll-T-Shirt (green cotton T-shirt).

While the store is loading, the product title shows the merchant’s translation, Grünes Baumwoll-T-Shirt:

Shortly after the page finishes loading, Auto-Coverage replaces it with its own literal translation of the base text, Grünes Shirt:

---

Solution

To stop Auto-Coverage from replacing a translation, wrap the translated text with the following code, placing your translation between the tags:

<span class="notranslate">Your translated text</span>

Where you add this code depends on whether the text supports HTML:

• Text that doesn’t support HTML, like product titles: use the Visual Editor Tool.
• Text that supports HTML, like product descriptions: use the Manual Translation Tool.

Tip: To check whether a text supports HTML, find it in the Manual Translation Tool. If the code view icon (<>) is available for that text, it supports HTML.

In the example above, the affected text is a product title, which doesn’t support HTML, so we fix it with the Visual Editor Tool.

---

Visual Editor Tool

Use this for text that doesn’t support HTML, like product titles.

1. Navigate to the Visual Editor Tool from the Translation page in our app.

2. Select your target language for translation, which can be found at the top of the page.

3. Click All translations at the top right, then click Add translation to add a custom translation.

4. Enter the original text exactly as it appears in your default language. In the Translation text field, click the code view icon (<>), then enter the translation wrapped with <span class="notranslate">Your translated text</span>.

5. Click the code view icon (<>) again to turn it off, then click Create to add the translation.

That’s it for the example above. If the affected text supports HTML instead, such as a product description, follow the Manual Translation Tool steps below.

---

Manual Translation Tool

Use this for text that supports HTML, like product descriptions.

1. Go to the Translation page from the app sidebar navigation.

2. In the Manual Translation Tool, use either the keyword search or category filters to find the text, then click Search (keyword search) or Load to translate (category filters).

3. Once you find the text, click the code view icon (<>) in the translation field, then wrap the translation text with <span class="notranslate">Your translated text</span>.

4. Click the code view icon (<>) again to turn it off, then click Save.

---

Once the translation text is wrapped with the code, Auto-Coverage will no longer replace it.

If you still have issues after following these instructions, please contact us for support.